AUTODESK / FAQ
Quick answers before you open a ticket.
This FAQ is limited to Autodesk Inventor add-ons and the SBTXTech support process.
Where do I find SBTXTech Autodesk add-ons?
Start on the Inventor add-ons page. Each published product will link to its Autodesk Marketplace listing, documentation, or download instructions.
How quickly will I receive support?
SBTXTech is maintained by one developer, so responses may not be immediate. Include the product name, Inventor version, environment, and a clear description so the request can be handled efficiently.
What should I include in a bug report?
Use the bug report tool and include the product, your email, Inventor version, steps to reproduce, expected behavior, and actual behavior.
Which email receives Autodesk support requests?
Support requests and formatted bug reports are addressed to support@sbtxtech.com. Your own email is required so SBTXTech can reply.
Are Palworld and other tools covered here?
No. These support pages are specifically for Autodesk-related inquiries. Other SBTXTech tools may not receive the same level of support.
What if my Marketplace listing is not visible yet?
Listings will be added as products are published. You can still use the Autodesk support page for questions about an available add-on.